Shipping policy

Shipping Policy

Thank you for shopping at WittyPaws! We are dedicated to delivering your premium pet accessories safely and efficiently. Below you will find the terms and conditions that constitute our Shipping Policy.

1. Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking details once your order has officially shipped.

2. Estimated Shipping Times
To ensure the best quality and value, our smart pet solutions are shipped directly from our premium global fulfillment centers. 

Our estimated delivery windows are as follows:
• United States & Canada: 7 to 15 business days.
• United Kingdom & Europe: 8 to 15 business days.
• Australia & New Zealand: 10 to 18 business days.
• Rest of the World: 12 to 20 business days.

Please note that these are estimated delivery times. Factors such as customs processing, local postal delays, or severe weather conditions may occasionally affect transit times.

3. Shipping Rates
We offer Clear & Transparent Shipping rates calculated at checkout. From time to time, we may offer Free Tracked Shipping worldwide or on specific promotional bundles. Any shipping fees will be clearly displayed before you finalize your payment.

4. Order Tracking
Every single order features 100% Tracked Shipping. Once your package is handed over to the carrier, we will automatically send you a shipping confirmation email containing your unique tracking number and a link to monitor your delivery in real-time. Please allow 24-48 hours for the tracking information to update on the carrier's system.

5. Customs, Duties, and Taxes
WittyPaws is not responsible for any customs, duties, or import taxes applied to your order upon arrival in your country. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

6. Wrong Address Disclaimer
It is the responsibility of the buyer to ensure that the shipping address entered at checkout is correct. We process orders quickly to ensure fast delivery windows, which means we cannot always accommodate address change requests. Please double-check your shipping details before placing your order.

7. Lost or Damaged Packages
If your order arrives damaged during transit, or if the tracking status shows as delivered but you haven't received it, please contact our dedicated customer support team immediately at yaelalanmolinari@gmail.com. We will investigate the issue with the carrier and arrange a fast resolution or replacement for you.

Questions?
If you have any questions about the delivery or status of your order, please do not hesitate to reach out to us at yaelalanmolinari@gmail.com. Our support team is always ready to assist you and your furry friend!